Use Code WAHP10 for 10% off orders over $160

FAQs

HOW TO ORDER
All fabric sold in preorders and/or retail are in 1 yard increments unless otherwise stated. Preorders and Retail will be hosted at our main website - www.twistedneedletextiles.com
Preorders
You will be given at least a 24 hour notice prior to each round opening. You can sign up and pay for preorder fabric on our website.
Turn around time from the ROUND CLOSING date is approximately 8-12 weeks to get fabric in hand from the printer, process and ship to customers.
Retail
Retail yardage will vary between rounds, some will be very limited. There will be at least 24 hours notice of its availability posted to the Twisted Needle Textiles Facebook group and will be available to purchase via our website.
Retail: You can cancel your order within 24 hours of payment. No cancellations after 24 hours.
Preorders: You can cancel your order at any time while the preorder is open. Once the preorder is closed, no cancellations are allowed.
Combining or editing Orders:
Please email customer service at twistedneedleCS@gmail.com for all questions regarding your existing order.
CUSTOM FABRIC DETAILS
Our designs will be digitally printed. We offer the following options regularly:
Cotton Lycra : 230-240 gsm, 95/5, 58-60” in width. $22/y pre order $26/y retail
Cotton Woven: 140-150 gsm, 58-60" in width. $22/y pre order $26/y retail
French Terry: 220-240 gsm, 58-60" in width. $23/y pre order $27/y retail
UV Rated 50+ Swim: 220 gsm, 57-58" in width. $20/y pre order $24/y retail
Double Brushed Poly: 220-230 gsm 57-58" in width. $20/y pre order $24/y retail
Minky: 220-230 gsm 57-58" in width. $20/y pre order $24/y retail
Boardshort: 130-140 gsm 55-57" in width. $20/y pre order $24/y retail
Fluff Bomb: 95/5 350-380 gsm 56-58" in width $22/y preorder $26/y retail
Panel Sizes:
Adult: 29x36 Start at $10 pre order and  $14 retail
Youth: 19x24  Start at $7 pre order and  $10 retail
Baby: 12x14 Start at $4 pre order and $5 retail
Panty: 29x36 Start at $10 preorder and $14 retail
Boxer Pouch: 10x12 Start at $2.50 preorder and $3.50 retail
Flaws/imperfections are to be expected near the selvage area. Printing is done overseas so turnaround time will be roughly 6-8 weeks for printing/shipping to TNT headquarters. Delays can happen due to holidays (USA or internationally), weather, customs, etc. We will keep you updated with any delays. Our fabric is exempt from flammability testing. All fabric is CPSIA/CPSC compliant.
We will try our best to give continuous yardage when available. However, it is not always possible.
We offer a 10% discount on orders $160 and over . You can mix and match yardage. Use code "WAHP10" at checkout.
Preorders
Preorders will be announced in our Facebook group and will usually run for three weeks.  Fabric will be ordered within a week of the round closing.  Turnaround time is then 8-12 weeks for printing/shipping to us/cutting and shipping to customers.
Layaway Rules
Layaway orders are only accepted by selecting PayPal Invoicing. There is no minimum order. If you select PayPal Invoicing, you will get an invoice via PP within 48 hours of placing your order. Your first payment will be due by the end of the round and will be a minimum of 50% of your order. The rest is due within 4 weeks of the round closing and can be made in as many payments as needed. We know things happen so if you need to cancel your order or need more time to pay your invoice please let us know.
Invoices will be sent for the full amount of your order with a due date of the round closing date.  Invoices are set up to accept multiple payments.  After round closing, invoice dates will be changed to the date that is four weeks after the round closing date.  Both dates are noted in the notes section of your invoice.
Layaway is only an option for Preorders.  Retail orders must be paid in full at the time of the purchase.
Refunds/Replacement
Please contact us ASAP if....
(1) Your fabric is shorter than 36" upon receiving it.
(2) Your fabric has undisclosed atypical flaws NOT along the selvage.
(3) Your fabric has a flaw larger than the size of a nickel.
** (2) & (3) are invalid if you purchased fabric marked as *FLAWED* in the listing.
***PLEASE INSPECT YOUR FABRIC UPON ARRIVAL***
You must contact us within ONE WEEK of recieving your fabric in order to get a refund/exchange on fabric that is flawed.
Fabric that has been cut or washed is not eligible for refunds or exchanges..
Paypal Disputes
Please contact us ASAP if you have any issues with your order. Any PayPal dispute filed without first contacting the group owner or admin in attempts to reach a resolution will result in all current orders being cancelled/refunded and the immediate removal from the group.
SHIPPING INFORMATION USA Domestic:
Shipping is calculated at checkout and based on weight. We offer USPS and UPS for USA domestic orders.
International shipping prices vary based on country and weight. If your country is not listed, please email us at TwistedNeedleTextiles@gmail.com so we can add your country.
*Insurance for your package is suggested, but not required. You will be responsible for covering the cost of any additional insurance if you request it for orders that do not qualify for flat-rate box shipping. Flat rate shipping covers up to a $50 value.